Terms and Conditions

Last Updated: 2025-10-28 13:33

Terms & Conditions

Last Updated: October 2025

1. Introduction

These Terms and Conditions (“Terms”) govern your access to and use of Auto Lead Suite (“the Platform”), a SaaS product owned and operated by Coding AI Labs Ltd, a private limited company incorporated in the United Kingdom (Company No. [insert number]) with its registered office at 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, UK (“we”, “our”, “us”).

By creating an account, subscribing, or using any part of the Platform, you (“Customer”, “User”) agree to these Terms. If you do not agree, you must not use the Platform.

2. Service Description

Auto Lead Suite provides an online marketing and sales automation system that includes:

  1. WhatsApp Business API messaging and automation tools;
  2. Lead capture and CRM pipeline management;
  3. Campaign scheduling, analytics, and reporting;
  4. Subscription-based SaaS access via web dashboard.

The Service is provided on an “as available” basis and may evolve with new features or updates.

3. Eligibility

You must be at least 18 years old and have the legal authority to enter into this agreement. If acting on behalf of a business, you confirm that you have authority to bind that entity.

4. Account & Security

Users are responsible for safeguarding login credentials and all activity under their accounts. We are not liable for unauthorised access resulting from your failure to maintain account security.

5. Subscription Plans & Payment

5.1 The Platform operates on recurring paid subscriptions. Plans, limits, and pricing are published on our website.

5.2 Payments are processed securely via third-party payment gateways (e.g. Stripe, PayPal, or bank transfer).

5.3 Subscriptions renew automatically unless cancelled before the next billing cycle.

5.4 Refunds are only provided where required by law or explicitly stated in a plan.

5.5 We may suspend or terminate unpaid or fraudulent accounts.

6. Permitted Use & Compliance

6.1 You must use the Platform lawfully and in accordance with:

  1. applicable anti-spam and data-protection laws (GDPR, PECR, UK GDPR, CAN-SPAM);
  2. WhatsApp Business Platform policies and messaging limits;
  3. Meta’s Commerce and Business Policies.

6.2 Consent: You must obtain valid, verifiable consent from recipients before sending any WhatsApp or marketing messages.

6.3 Prohibited Uses: You may not use the Platform to:

  1. send unsolicited or bulk spam messages;
  2. promote illegal, deceptive, or harmful content;
  3. interfere with or attempt to circumvent system security;
  4. resell or share your account without written approval.

7. Data Ownership & Processing

7.1 You retain full ownership of all data, leads, and customer information (“Customer Data”) uploaded to your account.

7.2 You grant us a limited licence to host, process, and transmit that data as required to operate the Service.

7.3 We act as a data processor on your behalf when handling your leads, contact lists, and message logs.

7.4 We implement appropriate technical and organisational security measures (encryption, access control, backup) in accordance with GDPR/UK GDPR Article 32.

8. Intellectual Property

All intellectual-property rights in the Platform (software, designs, logos, algorithms) belong to Coding AI Labs Ltd or its licensors. You receive a limited, non-exclusive, non-transferable licence to use the Platform during an active subscription.

9. Service Availability & Maintenance

We strive to maintain 99 % uptime but do not guarantee uninterrupted service. Planned maintenance or emergency downtime may occur. We will notify users of material interruptions where possible.

10. Termination

Either party may terminate the agreement at any time by closing the account. Upon termination:

  1. Your access ceases immediately;
  2. We will retain Customer Data for up to 90 days before secure deletion, unless legally required otherwise;
  3. Any fees due remain payable.

11. Warranties & Liability

11.1 The Platform is provided “as is” without warranties of any kind, express or implied.

11.2 We are not liable for indirect, incidental, or consequential damages, or loss of data or profits.

11.3 Our aggregate liability shall not exceed the amounts you paid during the previous 12 months.

12. Indemnification

You agree to indemnify and hold harmless Coding AI Labs Ltd from any claims, losses, or liabilities arising from your breach of these Terms or misuse of the Platform, including violations of WhatsApp or data-protection laws.

13. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of London, UK.

14. Changes to Terms

We may revise these Terms at any time. Material changes will be notified via email or dashboard notice. Continued use after changes constitutes acceptance.

15. Contact Information

Coding AI Labs Ltd

71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom

Email: support@codingailabs.com

Phone: +44 7452 023861